Privacy Policy

Disclaimer:

This website is operated by AUM Travels LLC, located at 30N South Gould Street ste r, Sheridan, WY 82801, USA, a licensed and ARC accredited travel agency specializing in the sale of flight tickets and related services. AUM Travels LLC Travel Agency. acts as intermediaries between customers and various airlines to facilitate the purchaase, change, cancellation, or upgrade of flight tickets. Please note that we are not the airline itself, but rather a third-party service provider. We are an independent travel agency and are not affiliated, associated, endorsed by, or in any way officially connected with American Airlines, Delta Air Lines, United Airlines, or any other airline. All airline names, logos, and trademarks are the property of their respective owners and are used for identification purposes only.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties 

Your Privacy Is Our Priority: 

We collect and process your personal information only for the purpose of completing your flight booking, processing payments, issuing tickets, and providing travel-related support. Your data is stored securely and is not sold or shared with third parties except as required to complete your booking (such as airlines, payment processors, or government authorities where applicable) 

Privacy Policy:

Ensure your website includes a clearly visible Privacy Policy page or tab at the time of review. The policy must be up-to-date and easily accessible to users and not a privacy policy directed to another website.

Privacy Policy Content:

Make sure the Privacy policy on your website does not mention sharing of consumer personal data (+1 801-896-8961) and consent with third parties / affiliates or partners

Zoom recommended disclosure that needs to be included in Privacy Policy Content

"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties" 

Webforms:

By providing your phone number and submitting this form, you consent to receive SMS messages from AUM Travels regarding your inquiry or booking. Message and data rates may apply, and message frequency may vary. Reply HELP for assistance or STOP to opt out.  

Important Information:

AUM Travels LLC Agency prioritize your privacy by only collecting essential information for ticket issuance (name, phone number, email), which we promptly delete after the ticket is issued, ensuring robust protection against unauthorised access or disclosure.

AUM Travels LLC Agency strives to provide accurate and up-to-date information regarding flight schedules, fares, and policies, but we cannot guarantee the availability or accuracy of all details provided.

Flight bookings made through this website are subject to the terms and conditions of the respective airlines, including their refund and change policies.

Prices displayed on our website may include service fees and taxes in addition to the airline fare.

Any changes, cancellations, or upgrades to your flight tickets may be subject to fees imposed by the airline and/or this travel agency.

This travel agency is not responsible for any disruptions, delays, or cancellations of flights, which are solely the responsibility of the airlines.

It’s recommended to review the terms and conditions of your chosen airline before making any bookings or changes.

CANCELLATION AND REFUND POLICY :

ALL REFUNDS AND FUTURE CREDITS ARE SUBJECT TO RESPECTIVE Airlines FARE RULES, POLICIES AND PROCEDURES.

You are entitled to get a full refund only if your flight ticket is refundable. Please go through all the terms and conditions of the respective airline before booking your flight.Tickets are subject to airline rules after they are issued. Tickets can be refundable or non-refundable. Airlines have the authority to charge a penalty on refunded fares in case of cancellations.All service fee levied by AUM Travels post booking is non-refundable and the service fee is subject to change without prior notice. Tax levied by the government is also subject to change.

Refunds are only available if Airlines’ fare rules allow cancellation and refund, and Airlines have accepted your request for a refund.Most of our airline tickets, hotel reservations, vacation packages, and service fees are refundable if cancellations are made within 24 hours of the original booking. However, the service fee charged by AUM Travels is non-refundable.Please note that most “no shows” are non-eligible for any waiver from the suppliers for refund processing. That means if a customer doesn’t reach the airport before the scheduled flight time, he or she is not eligible for any kind of refund.

Refunds are also possible if AUM Travels is able to secure waivers from Airlines to process the requested cancellation and refund. All cancellations will be accepted only if the cancellations are done over the call or email.

REFUND REQUESTS FOR CANCELLATIONS WILL BE CONSIDERED ON THE FOLLOWING CONDITIONS:

You have applied for a cancellation and refund with us and the fare rules provide for cancellation and refunds;It applies as per the terms & conditions of our products & services,

You are not a "no show" ("no show" bookings are in-eligible for any waiver from airlines for refund); and If we are able to secure waivers from airlines to process refunds in unforeseen circumstances requested cancellation and refund.

The timeline for all refunds on cancellation is two billing cycles. Once our customer agent gets a request for cancellation and refund from you, we will send you an acknowledgement email. Upon your approval cancellation will be done. This is only a confirmation that your request has been received and does not automatically qualify you for a refund.

Following this, we will further request the suppliers such as airlines, hotels to generate a waiver based on their rules and notify you of the supplier’s decision.Upon approval of the refund by the suppliers, it might take some additional time for the refund to reflect in your bank statement.

This entire process may take 60-90 days from the receipt of your request to showing credit in your statement. Apart from the airlines and other suppliers refund penalties, we will charge you a post- ticketing services fee, as applicable, which is non-refundable and is subject to change without prior notice.

All Government imposed taxes and fees are subject to change. You will only be charged the final total amount as shown.

Requests for cancellations will only be honored if sent to the following email: support@aumtravels.com

AUM Travels does not include Low-Cost Carriers (LCCs) under its cancellation and refund policy. That means all tickets booked for a Low-Cost Carriers, are non-refundable, even if you make cancellations within 24 hours of the original booking.